Generated by lexflow from the state statutes (open-us-law, government publisher text) and checked by Claude: every quoted phrase was matched word for word against the statute text, and the process passed the BPMN/DMN schemas, bpmnlint and a Petri-net soundness check. Information, not legal advice.

In Baltimore City, you request public records under the Maryland Public Information Act (MPIA), Md. Code, General Provisions Title 4. There is no single citywide online portal on official city pages. Each city agency handles its own requests, so you send a written request to the agency that holds the records. Some agencies have a webform (the Board of Municipal and Zoning Appeals). Others take email or mail (Public Works, Housing & Community Development, the Inspector General, the Board of Finance). State law makes the first 2 hours of search and preparation free. After that the agency can charge a reasonable fee based on its actual costs. The fee can be waived if you cannot afford it or if waiving it is in the public interest. Agencies must respond promptly, and in no case later than 30 days. If you are denied, you must get a written statement of the reasons and your options. You can then ask the State Public Access Ombudsman for help resolving the dispute, or file a complaint in circuit court.

Confidence 1.00: state law 1.00, local 1.00, contact 1.00. Full state model: records

• Submit written application to the custodian — Applicant (person or governmental unit) (§ 4-202(a))
• Tell applicant who the custodian is — Individual who received the application (not the custodian) · within 10 business days (§ 4-202(c)(1))
• Notify applicant the record does not exist — Custodian of the public record · within 30 days (§ 4-202(d))
• Send delay notice: time, fee range, reason — Custodian of the public record · within 10 business days (§ 4-203(b)(2))
• Grant or deny the application — Custodian of the public record · within 30 days (§ 4-203(a)(1))
• Send written denial: reasons, authority, record description, remedies — Custodian of the public record · within 10 business days (§ 4-203(c)(1))
• Allow inspection of any inspectable part — Custodian of the public record (§ 4-203(c)(1)(ii))
• Decide what fee to charge — Official custodian (fees) (§ 4-206(b)(1))
• Decide whether to waive the fee — Official custodian (fees) (§ 4-206(e))
• Produce the public record — Custodian of the public record · within 30 days (§ 4-203(b)(1))

• Identify which city agency holds the records (each agency handles its own requests; there is no single citywide portal) — Requester; use the agency's own MPIA page or the Maryland Manual directory of Baltimore City agencies. Find the MPIA contact on the agency's page at baltimorecity.gov. To find the right city agency, the Department of Public Works (DPW) points requesters to the Maryland Manual's online directory. (source)
• Put the request in writing, describe the records specifically, and give a way to reply — Requester, writing to the agency's records contact (example: DPW's records contact, listed on its MPIA page). Send it by email (DPW prefers email but does not require it) or by U.S. mail. Describe the records reasonably and specifically, and include an email or return mailing address. (source)
• Use an agency webform where one exists (example: Board of Municipal and Zoning Appeals) — Board of Municipal and Zoning Appeals (BMZA). Fill out the BMZA MPIA Request Webform. Or download the BMZA Document Request Form and email it to bmza@baltimorecity.gov with the subject line 'MPIA Request'. Or mail it to BMZA, Attn: MPIA Request, 417 E. Fayette Street, Room 922, Baltimore, MD 21202. (source)
• Agencies that take requests by email (example: Housing & Community Development) — Department of Housing & Community Development (DHCD), which routes MPIA requests for processing. Fill out the DHCD MPIA request form and email it to dhcd.mpia@baltimorecity.gov. If you want a search for outstanding fees and violations on a property, that is not an MPIA request. You apply for it through a separate process run by the City's Finance Department. (source)
• Requests to the Office of the Inspector General — Baltimore City Office of the Inspector General (OIG). Email oig@baltimorecity.gov with the subject line 'MD Public Information Act Request'. (source)
• Know the fee rules: the first 2 hours are free, and after that fees must be reasonable and tied to actual costs — Agency records custodian (state law applies to all city agencies). Under GP § 4-206(c), the first 2 hours of search and preparation are free. After that, the fee must reasonably relate to the agency's actual costs. DPW provides records at no cost if the request takes under 2 hours. For longer requests it gives a written time estimate first. (source)
• Ask for a fee waiver if you cannot pay or the request serves the public interest — Requester, asking the custodian. Ask for a waiver. Under GP § 4-206(e), the custodian may waive fees if you are indigent and file an affidavit of indigency. It may also waive fees if, after considering your ability to pay and other factors, it finds a waiver is in the public interest. (source)
• Expect a response within the legal deadline — Agency records custodian. State law requires the custodian to grant or deny the request promptly, and no later than 30 days after receiving it. Within 10 days of receipt, DPW sends either the records or a written notice that processing may take up to 30 days. (source)
• If you are denied, get a written statement of the reasons, the legal basis, and your options — Agency records custodian. A denial must come in writing within 10 working days. It must give the reasons, the legal authority, a brief description of the record being withheld, and notice of your remedies. You must still be allowed to see any part of the record that is open to inspection (GP § 4-203(c)). (source)
• Appeal option 1: ask the Maryland Public Access Ombudsman for help resolving the dispute — Maryland Public Access Ombudsman (state office, 200 St. Paul Place, Baltimore, MD 21202). Use the Request Mediation link on the Ombudsman's website, or call 410-576-6560. (source)
• Appeal option 2: file a complaint in circuit court — Circuit court for the county where you live or have your principal place of business, or where the record is located (for Baltimore City, the Circuit Court for Baltimore City). After you are denied inspection, file a complaint under GP § 4-362(a). (source)

• Department of Public Works MPIA contact: 200 Holliday Street, Suite 203, Baltimore, MD 21202; 410-396-3312 (the request address is on the linked page)
• Board of Municipal and Zoning Appeals MPIA requests: bmza@baltimorecity.gov (subject: MPIA Request); BMZA, 417 E. Fayette Street, Room 922, Baltimore, MD 21202
• Department of Housing & Community Development MPIA requests: dhcd.mpia@baltimorecity.gov
• Office of the Inspector General PIA requests: oig@baltimorecity.gov (subject: MD Public Information Act Request)
• Law Department (as listed on the OIG PIA page): Baltimore City Law Department, City Hall, Room 101, 100 N. Holliday Street, Baltimore, MD 21202; (410) 396-3297
• Board of Finance MPIA contact: Board of Finance, 200 N. Holliday Street, Room 7, Baltimore, MD 21202; 410-396-4570
• Maryland Public Access Ombudsman: Request Mediation link; 410-576-6560; 200 St. Paul Place, Baltimore, MD 21202

• Md. Code, General Provisions §§ 4-101 et seq. (Maryland Public Information Act), incl. § 4-203 (time limits and denials): State law that applies to all Baltimore City agencies. Custodians must grant or deny a request within 30 days. A denial must be in writing within 10 working days and give the reasons, legal authority, a description of the withheld record, and the requester's remedies. Any part of the record open to inspection must still be released.
• Md. Code, General Provisions § 4-206 (fees): A reasonable fee must reasonably relate to the agency's actual costs. The first 2 hours of search and preparation are free. Fees may be waived for indigent requesters who file an affidavit, or when a waiver is in the public interest.
• Md. Code, General Provisions § 4-362 (judicial review): A person denied inspection may file a complaint in the circuit court for the county where they live or have their principal place of business, or where the record is located.

Fees. There is no application fee. Under GP § 4-206(c), the first 2 hours of search and preparation are free. After that, the agency may charge a reasonable fee tied to its actual costs. DPW provides records at no cost if a request takes under 2 hours. For longer requests it gives a written estimate first, and it bases the fee on staff and attorney salaries prorated for the time spent. Fees may be waived for indigent requesters who file an affidavit, or when a waiver is in the public interest. The agency pages reviewed did not list per-page copy charges.

• There is no single citywide MPIA portal on official Baltimore City pages. Requests go agency by agency, and BMZA was the only agency with a webform among the pages checked.
• The city website has moved to www.baltimorecity.gov, and many older subdomain links (law.baltimorecity.gov, finance.baltimorecity.gov, publicworks.baltimorecity.gov) now redirect or no longer work. The Law Department's own PIA page was not verified. Older listings give a different room and phone (City Hall Room 171, (443) 984-3421) than the OIG page (Room 101, (410) 396-3297).
• The Baltimore Police Department reportedly handles its own MPIA requests through its Document Compliance Unit (baltimorepolice.org). This was not checked against an official page.
• The Ombudsman's home page does not say whether mediation is voluntary or binding, or which kinds of disputes it covers. Reports say that since July 1, 2022, requesters must first try the Ombudsman before complaining to the State PIA Compliance Board. This was not confirmed on an official page.
• Agency contact names and emails change. Confirm them before you send a request.

• Baltimore City DPW - Maryland Public Information Act Requests
• Baltimore City BMZA - How to View Records
• Baltimore City DHCD - Public Information Act Request
• Baltimore City OIG - Public Information Act Request
• Baltimore City Board of Finance - Contact
• Md. Code GP § 4-203
• Md. Code GP § 4-206
• Md. Code GP § 4-362
• Maryland Public Access Ombudsman
• Baltimore City DCPBL - Apply for a License
• Comptroller of Maryland - Business Licenses
• Md. Code Bus. Reg. § 17-1807 (trader's license fees)
• Baltimore City - Permit Information: Use and Occupancy
• Baltimore City Fire Department - Fire Prevention and Investigation
• Baltimore City Health Department - Plan Review
• Baltimore City Zoning Code § 15-507 Home occupation

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